Gem Rush Support
Questions, a bug, or something not working as it should? Write to us and tell us your device and, if you can, your friend code (shown on your profile in the game).
Common questions
I bought something but didn't get it.
Open the game while online: purchases are checked and delivered again. If it is still missing, write to us with the date of the purchase. Never send card details.
How do I keep my game on a new phone?
In the game, open Settings > Account and sign in with Apple. On the new phone, sign in with the same Apple Account.
How do I delete my account?
In the game: Settings > Delete account. Without the game: see Delete Your Account.
How do I report a player or an ad?
Tap the player's name in the rankings and choose Report. For ads: Settings > Privacy > Report an ad.
How do I change my privacy choices?
In the game: Settings > Privacy. There you can reopen the ad consent choices and opt out of personalised offers.